Germany Lithuania

Poland Lithuania

England Lithuania

France Lithuania

Italy Lithuania

Spain Lithuania

Latvia Lithuania

Netherlands Lithuania

Czech Republic Lithuania

default::admin.country_jp Lithuania

default::admin.country_us Lithuania

default::admin.country_cn Lithuania

* FOR INDIVIDUALS 0% VAT rate is applied in accordance with Article 13 of the Law on VAT. 7, so prices are exclusive of VAT. FOR LEGAL ENTITIES - the exemption does not apply, therefore 21% VAT will be added to the indicated prices. 

• Non-standard packaging 
  
  If the total length of the sides shall be equal or more than 180 cm, or one side is equal or longer than 120 cm -> the weight coefficient 1,3 shall be applied. If the total length of the sides shall be equal or more than 300 cm,  or one side is equal or longer than 200 cm  -> the weight coefficient 1,5 shall be applied. For example: if a parcel measures 100x100x10 and weighs 30 kg -> it will be charged as a 39 kg parcel.
  
  
  The maximum possible length of one side of the package when shipping via DPD couriers is 3 m. If length of one side of the package is longer than 3 m, additional fees may apply. Please contact PirkEU customer service before ordering a shipment longer than 3 m.
• Pickup of shipments
  
  Shipments in Lithuania are picked up in Kaunas and Vilnius pickup points or sent via DPD courier to Omniva self-service parcel terminals or DPD pickup points. If shipments weighing more than 30 kg, courier will deliver shipment to the first-floor door. If you want shipments to be delivered to other floors you need to pay an additional fee for the carrying service (the price of the service is 25,00 EUR).
  If shipments are received without package, box or improperly packaged, an additional fee may apply for packaging.
• DPD services in Neringa 
  
  DPD couriers in Neringa only deliver packages. If you want to ship pallets, you need to contact us individually.
  
  
  Postal codes for which the surcharge applies for sending packages with DPD courier: 93012-93014, 93017, 93100-93105, 93121-93127, 93129.
  
  
  Delivery to these postal codes applies additional fee – 20,00 euro.
  
  
  * Additional fees do NOT APPLY to shipments to the Nida post office (Taikos st. 4A, LT93121).
• DPD stevedoring 
  
  It is possible to order the DPD stevedoring service for an additional 25,00 Eur fee.
  
  
  The maximum weight of an indivisible item can be up to 80 kg. Total weight of shipments may be higher.
• Shipment insurance
  
  Shipment insurance prices:
  
  
   5,00 Eur - for shipments with a value of up to 100,00 Eur.
  
  
  10,00 Eur - for shipments with a value of up to 500,00 Eur.
  
  
  15,00 Eur - for shipments with a value of up to 1000,00 Eur.
• Picking up of shipments from German DHL terminal
  
  If shipment is left at the German DHL pick-up terminal, the pick-up price from the terminal is 10,00 Eur for each shipment. Pickups are available ONLY from this terminal (DHL Filiale Am Ohmberg Neue Str. 2a).
• Collection of parcels from French terminals and post machines
  
  Pick up of parcels from this terminal 55b, Rue de Carling, 57490, L' Hôpital is FREE. The pickup information must be provided to customer service.
  
  
  Free collection of parcels is possible ONLY from this terminal (Stockerseul.com 55b, Rue de Carling, 57490, L' Hôpital).
  
  
  We can pick up parcels from any post office that is up to 10 km from our warehouse. The price of 1 km is 2 euros. For example, if the post machine is 5 km from our warehouse, picking up a parcel from this post machine will cost 10 euros. When ordering more than one shipment and choosing to pick up all of them at the same post machine, the pick-up price is applied for one pick-up. Collection of parcels is possible only with the authorization of the customer, so it is necessary to contact customer service directly for the authorization and collection of parcels.
• Shipments from UK
  • ALL shipments from UK are applied to import VAT fee (21% of the value of the parcel and the value of its shipping costs).
  • Shipments from UK are applied to an administration fee:
    Shipment value from 0,00 Eur to 150,00 Eur – 6,99 Eur.
    Shipment value from 150,00 Eur and more – 13,99 Eur.
• Shipments from Japan
  • ALL shipments from Japan are applied to import VAT fee (21% of the value of the parcel and the value of its shipping costs).
  • Shipments from Japan are applied to an administration fee:
    Shipment value from 0,00 Eur to 150,00 Eur – 8,99 Eur.
    Shipment value from 150,00 Eur and more – 29,99 Eur.
    PirkEU packaging fee  – 1,45 Eur.
• Storage conditions
  
  Customer parcels received at the PirkEU warehouse are stored free of charge for 30 calendar days from the moment when shipment status changes to "Shipment at the distribution center, ready for dispatch/collection". At the end of this period, a storage fee of 1,00 Eur per day shall be charged for each parcel.
• Completion fee
  
  Parcels‘ completion fee – 0,99 Eur. Applied for each additional parcel from the same country.
• Discounts
  
  For regular customers who ship from 100 kg per month or more for Euro pallet sized cargoes. Contact our customer service for a discount.
• Additional services in POLAND
  • Pickup from In Post 24/7 pickup point in Suwalki.
    Pick-up from this In Post 24/7 pickup point in Suwalki - price 3,00 Eur for each shipment, pick-up from another pickup points in Suwalki - price 5,00 Eur for each shipment. It is NOT possible to pick up from pickup points in OTHER CITIES.
  • Pick up of large shipments from popular stores and supermarkets.
    The price is calculated individually.
• Additional services in the CZECH REPUBLIC
  • Pickup from Zásilkovna pickup point in Staňkov.
    Pick-up from this Zásilkovna pickup point in Staňkov is FREE.
    It is NECESSARY to provide the telephone number of our Czech warehouse (you will find it in the address section of the warehouse). It is NOT possible to pick up from pickup points in OTHER CITIES.
• Additional services in LATVIA
  • Collection of parcels from the parcel terminals. The price of picking up from a parcel terminals is 3,00 EUR. Parcel collection is possible ONLY from the following parcel terminals:
    DPD - Matīsa iela 25, Centra rajons, Rīga, LV-1001
    OMNIVA - Matīsa iela 25, Centra rajons, Rīga, LV-1001
    VENIPAK - Matīsa iela 25, Centra rajons, Rīga, LV-1001
• Additional services in ITALY
  • We can collect packages from the nearest collection point for an additional fee.
    Distance from the warehouse up to 5 km - price 5,00 Eur.
    Distance from the warehouse up to 20 km (max) - price 20,00 Eur.
  • The following information is required:
    Name surname
    Customer ID
    Parcel tracking number
• Shipments from the USA
  • All shipments from the USA are subject to import VAT (21% of the value of the shipment plus shipping costs).
  • Shipments from the USA are subject to an administration fee:
  • Shipment value from 0,00 EUR 150,00 EUR - 8,99 EUR.
  • Shipment value from 150,00 Eur.  150,00 and more - 29,99 Eur.
  • Packing fee for PirkEU - 2 Eur.
  • For shipments from the USA, the volumetric weight is calculated (length*width*height / 5000 = volumetric weight). The weight or the volumetric weight, whichever is higher, is used to calculate the final price.
  • The maximum size and weight of parcels from the USA by air must not exceed the following dimensions: 72 x 48 x 40 in. and 30kg.